Question 1

Where do you ship?

Accepted Answer

We ship across Romania by courier and to the European Union. The exact cost and time are in your quote, before you confirm the order.

Question 2

How long does delivery take?

Accepted Answer

Catalog products usually ship in 2–5 business days. Custom parts have the lead time confirmed in the quote, typically 1–3 weeks.

Question 3

How do I know the part will fit?

Accepted Answer

Every product lists its compatibility. For custom parts we work from your photos and measurements and check the prototype before delivery.

Question 4

What if it doesn't fit?

Accepted Answer

Send us a few photos. We review the case and, if the issue is on our side, we adjust or remake the part.

Question 5

What are the parts made of?

Accepted Answer

Mainly ASA, which resists UV and heat, and PA12 or PA12-CF for mechanically loaded parts. The exact material is listed on each product.

Question 6

Will parts survive a hot car in summer?

Accepted Answer

For interiors we choose materials that withstand the normal temperatures of a car parked in the sun.

Question 7

How do I request a part that doesn't exist?

Accepted Answer

Fill in the request form: a few photos, a description and, if possible, some measurements. We reply within 2 business days.

Question 8

How much does a custom part cost?

Accepted Answer

The price depends on complexity and material. You get a clear quote before we start any work.

Question 9

Can I return a product?

Accepted Answer

Catalog products can be returned within 14 days of receipt, without giving a reason. Parts made to your specifications are exempt from the right of withdrawal, as permitted by law.

Question 10

How do I return something?

Accepted Answer

Email us with your order number. We'll send you the steps and the return address.

Question 11

How can I pay?

Accepted Answer

Payment is by bank transfer against a proforma invoice, or cash on delivery where available. The available methods are confirmed in your quote.

Question 12

Do I get an invoice?

Accepted Answer

Yes, every order receives a tax invoice issued by FLIXADISE SRL.

Frequently asked questions

Shipping

Fitment

Materials

Custom orders

Returns

Payment